Your trust is what we care about most. Every piece of information you provide to pun36 is protected with industry-standard encryption and will not be shared without your permission.
All data and transactions are protected with bank-grade encryption.
Pun36 does not sell, rent or share your data with third-party advertisers.
Our privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
You have the right to access, correct or request deletion of your data.
This Privacy Policy explains how pun36 collects, uses, stores and protects your personal information when you use our platform. By using pun36, you consent to us processing your data in accordance with this policy.
Pun36 ("we", "Platform") takes the privacy of every user extremely seriously. We understand that personal information is sensitive and you need to know exactly how it is handled. That's why this Privacy Policy is written in clear language, not difficult-to-understand legal jargon.
This policy applies to all information collected through the pun36 website, mobile applications, customer support services and any other interactions involving pun36. Whether you are browsing our website, using our mobile app, contacting customer support or making financial transactions – this policy covers everything.
Pun36 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. We constantly strive to ensure that your data collection and processing is conducted lawfully, transparently and limited to necessary purposes only.
Pun36 only collects information that is truly necessary to provide a safe, smooth and personalized service to you. Below are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth | Account verification and KYC process |
| Contact Data | Phone number, email address, residential address | Service communications and account security |
| Financial Data | Bank account number, bank name, e-wallet information | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection and platform improvement |
| Usage Data | Game records, betting history, game preferences | Experience personalization and regulatory compliance |
| Communication Data | Support chat logs, emails sent to us | Complaint resolution and service improvement |
We do not collect sensitive information such as your medical records, political views, or religious beliefs. Financial data such as credit card numbers are not stored on pun36 servers – they are processed directly through verified and secure payment providers.
Each collected data has a specific purpose. pun36 does not process your data for purposes other than those stated below without obtaining additional consent from you first:
Pun36 uses the principle of "minimum collection" – we only collect data that is truly necessary for stated purposes. Data that is no longer needed will be deleted or anonymized according to our retention schedule.
Pun36 does not sell, rent or trade your personal data to any third party for marketing purposes. Data sharing only occurs in the following situations and is subject to strict confidentiality agreements:
All third parties we work with are required to comply with data protection standards equivalent to our own. We conduct regular reviews of our partners to ensure ongoing compliance.
Your data security is pun36's number one priority. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorized access, loss, or breach.
The security measures we implement include:
While we take all reasonable steps to protect your data, no security system is 100% perfect. You also play an important role – ensure your password is strong and unique, activate 2FA and never share your login information with anyone.
Pun36 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect functionality or your experience on the pun36 platform.
Pun36 retains your personal data only for the period necessary to fulfill the purposes of data collection or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account | Provision of ongoing services |
| Financial transaction records | 7 years after transaction | Legal and regulatory requirements |
| KYC Documents | 5 years after account closure | AML compliance and regulatory requirements |
| Support communication logs | 3 years | Dispute resolution and service improvement |
| Technical log data | 12 months | Security and fraud detection |
| Marketing data | Until you unsubscribe | Promotional communications with consent |
After the retention period expires, data will be securely deleted or anonymized so it can no longer be personally linked to you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by pun36:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request immediate rectification.
You may request deletion of your data subject to legal retention obligations.
You have the right to object to the processing of your data for specific purposes such as direct marketing.
You have the right to obtain your data in a structured, reusable format.
In certain circumstances, you may request that we restrict the processing of your data.
To exercise any of the above rights, contact pun36 customer support via live chat in the platform. We will process your request within 30 working days. In complex cases, this period may be extended up to 60 days with notification to you.
Pun36 takes child protection extremely seriously. Our platform is for users aged 18 and above only, without exception. We do not knowingly collect or process personal data of individuals under 18 years of age.
The KYC process we conduct serves as a primary protection layer to ensure only age-eligible individuals can register and use the pun36 platform. If we discover that collected data belongs to a minor, we will delete it immediately and close the account.
If you are a parent or guardian and believe your child has registered a pun36 account without authorization, please contact us immediately via live chat so we can take appropriate action.
Pun36 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. Whenever we make material changes, we will:
Continued use of the pun36 platform after amendments take effect is considered your acceptance of the updated Privacy Policy. If you do not agree with the amendments, you have the right to close your account and request data deletion before the amendment effective date.
If you have any questions, concerns or complaints regarding this Privacy Policy or how pun36 handles your personal data, we encourage you to contact us directly. Our team is ready to assist and provide the clarification you need.
Ways to contact us:
We are committed to responding to all privacy inquiries within 5 business days. For data access or deletion requests, resolution time is up to 30 business days depending on the complexity of the request.
Pun36 is committed to being a platform you can fully trust. Data protection is not just a legal obligation for us – it is part of our promise to every user who has entrusted their information to us.
Every aspect of data security at pun36 is designed to ensure your personal and financial information remains fully protected at all times.
Every bit of data moving between your device and pun36 servers is encrypted using 256-bit SSL. No third party can intercept or read your information while in transit.
2FA adds a critical security layer to your account. Even if someone knows your password, they still cannot log in without the secondary verification code that only you possess.
Pun36's automated monitoring systems operate around the clock to detect any suspicious access attempts or anomalies in your account usage patterns.
Your funds are kept in accounts completely separate from pun36 operational funds. This ensures your funds are always safe and unaffected by any platform operational circumstances.
All pun36 data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have full rights over your data and we respect those rights.
Pun36's security infrastructure is regularly reviewed by independent security experts to ensure your protection is always updated against the latest cyber threats.
With high-grade data protection and transparent privacy policies, you can enjoy all games at pun36 with complete confidence. Register today and feel the difference.